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Shipping & FAQ
Shipping
Free Standard Delivery on orders over $150*
- FREE Standard Shipping on orders over US $150. Usually dispatched same business day. With you in 6 to 10 business days.
- EXPRESS: US $19.95. With you in 2 to 3 business days. Sent via DHL Express Expedited courier.
- STANDARD: US $9.95. With you in 6 to 10 business days. Sent via DHL eCommerce.
- Prices are displayed and charged in US dollars for all customers accessing the website from a US location.
- Duties and taxes are payable at US customs if your order exceeds US $800 . Keep your order under this threshold in order to avoid duties payable
How long will it take to get my order?
- United States: if you have opted for Express shipping at checkout, your parcel will arrive within 2-3 business days, 6-10 business day if using our Standard shipping method.
- Rest of the world, delivery will take 2 to 3 business days. We pride ourselves on fast delivery worldwide.
Where is my order?
- Our goal at Blue Bungalow is to ship all orders within 24 hours of your purchase (excluding weekends and public holidays).
- In fact, if you place your order before 10pm PST / 1am EST from Monday to Friday, your order will leave our warehouse that day.
- Once your parcel has been collected by Australia Post or DHL (international orders), you will receive a shipping confirmation and tracking number. You can also access this information via your online account.
Sizing
Sizing accuracy
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- Finding the right size when online shopping is tricky at the best of times, let alone when shopping on a site that stocks many different brands, all with different sizing standards (yep! that's us - but stick with us, we've done something about it).
- Size guides you're used to seeing are generic, or where they are specific, only the sample size has actually been measured. If you ask us, that's just not good enough.
- For every style you find on our website, our team has laid each size our on our measuring table, whipped out the measuring tape, and jotted down the exact measurements of the garment at the bust, hip, waist, length, etc.
- It takes a little longer to do it this way, but saves you time returning something that was never going to fit in the first place.
Next time you're browsing the site, look out for the Size Guide icon above the size selector to find the exact garment measurements. Compare them against your own body measurements to know which size will fit you best. You might be a size 16 in one style, and a S/M in another.
And look out for the "Best Fits" column in the Size Guide - we'll indicate if you should size up, down or go with your regular size based on our measurements and the fit testing that is done everyday here at Blue Bungalow HQ.
- Get out of the habit of buying a size up online when you shop at Blue Bungalow. We've done the hard work for you, all you need to do is trust the measurements!
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How will I know if an item will fit me or not?
- Every garment on the Blue Bungalow website has been measured by our team to ensure you purchase the right size every time. When you're on a product page, simply click on the "Size Guide" icon to see our size recommendations and garment measurements.
Discounted Items
How do I tell the difference between a Final Sale item and a 40% Off Last Sizes sale item?
- Our Final Sizes category shows the full price of the item, with the discount added automatically at the checkout. The discount is reflected as an overlay on the image. Final Sale clearance items feature a red FINAL SALE overlay on the product image and feature a was and now price on the product info page. Final Sale clearance styles will show up greyed out, ineligible for return on the Online Returns Portal.
Returns
My order has arrived, but it doesn't fit. How do I return my items? Can I get a refund?
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We understand that sometimes, things are just not quite right. Our returns process is very quick and easy. Simply search 'returns' using the search bar to start the returns process.
You can choose between a regular refund or an instant refund through Refundid.US $9.95 will be deducted from your total return amount to cover the cost of the shipping label.
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I received a faulty/incorrect item, what do I do?
- Please contact our Customer Care team as soon as you receive your order via help@bluebungalow.com.au. Please include your order number, and any photos and relevant information regarding the issue so that we can fix this asap.
I have sent a return back, have you received it?
- You will be able to track your return with the USPS tracking number and will be sent an email confirmation once your return has been processed.
- You will, however, be issued your refund or store credit as soon as your item is scanned as "in transit", provided that you used the return shipping label that we provide.
- If you used your own shipping label, please allow 1-3 business days for our team to process a return once it is received by our warehouse.
Can I return an item bought using Afterpay?
- Yes. The same returns policy applies for all orders regardless of their payment method. For more information, see returns.
Placing an Order
Do I need to have an account to place an online order?
- No, you can process your order as a guest. When you arrive at the checkout page, simply check out as a guest and enter your details manually before placing your order.
I put the wrong information at checkout, what do I do?
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Quick, give our Customer Care team a call on +1 561-571-8637 and we can try and change your details before it is dispatched. If your order has already left our warehouse, and you have supplied the wrong address, we will need to wait for the parcel to be returned to us before we can re-ship it to the correct address.
I have a gift voucher/online credit code/subscriber discount code, how do I use it?
- At the checkout stage of your online order, enter the full code that you have received on the right-hand side of the page in the "Discount code or gift card" box:
- Click the apply button and you will see the discount applied to your order total.
STILL NEED HELP?
Contact our friendly Customer Service team who can assist with any of your queries.
+1 561-571-8637 (United States)
Or hit the LIVE CHAT button on the bottom left of the screen.
